Customer Support

Customer Support Center Operating Hours: Monday to Friday 10AM – 7PM EST (View Complete Schedule)

Contact Us

Toll-free: 1-877-398-7337 | Email Us

Frequently Asked Questions

• Lighting
• Pre-lit Trees

Pre-lit Tree Guides

• Pre-lit Tree Helpful Hints
• Pre-lit Tree Setup (YouTube)
• Assembly Easy Shape Technology® Trees
• Assemble Color Choice™ Trees
• Assemble EZ Light™ Trees
• Assemble Winterberry™ Trees
• Restringing Instructions

Lighting Guides

LED

• Color Effects®
• energy smart®
• StayBright™

Incandescent

• Pro-Line®
• ConstantON®
• String-A-Long®
• Merry Midget®

When contacting our Customer Support Center, please have the following information available:

For lights

• UPC bar code on retail packaging
• Color(s) of the light bulbs
• Number of light bulbs
• Length of use
• Purchase location
• Number of sets connected
• Troubleshooting attempts so far

For pre-lit trees

• UPC bar code on retail packaging
• Tree model/style
  
• Tree height
• Year tree was purchased
• Rows that are unlit
• Color of the bulbs on the tree
• Troubleshooting attempts so far

All current GE lights have plug markings. 

They are located on the bladed plug. The markings are located on the opposite side of the fuse holder. It will have the GE logo on it. It will also have two letters and two numbers below the logo.

We must have the plug markings information to assist you (example: HC 08).